The Lucky Fish - Blue Camo

SHOPPING INFORMATION

What Shipping Methods Are Available?

We offer a couple of different shipping methods for each zone across the world which can be seen at the checkout. Both services are delivered by Royal Mail:

Option 1 – Royal Mail Standard Shipping

Option 2 – Royal Mail Tracked

The for each of these services varies depending on your location so once you get to the checkout just choose from one of the two shipping methods available to you.

Do You Ship Internationally?

Yes we do. We ship internationally to all countries worldwide using our Royal Mail delivery services. All you need to do is choose the shipping option at the checkout that suits your budget and we shall ship your item once the order is received.

How Long Will It Take To Get My Package?

Depending on where you live in the world will depend on the shipping time. See our shipping times below that are applicable to your country:

What if my item doesn’t arrive?

If for some reason you don’t receive your order after the recommended shipping times displayed, then contact our team for a refund of your order. When items are refunded but goods are not returned we can only refund the order amount less shipping

What Payment Methods Are Accepted?

All payments are processed by Paypal, however you don’t need a Paypal

account in order to buy through our store.

Paypal Members – Login to your Paypal account when redirected to Paypal at the checkout and complete your payment

Non-Paypal Members – Simply complete the checkout process, when redirected to Paypal just choose to pay via a Debit/Credit card in order to complete your order

Is Buying On-Line Safe?

Yes. Our website uses SSL encryption so you will see the small padlock displayed on the address bar. Aswell as the padlock, all our payments are completed via Paypal so everytime you buy from our store your order is protected under Paypal’s terms & conditions

Do I Need An Account To Place An Order?

No. In order to make a purchase from our website you do not need an account. If you would like to create an account to make future purchases quicker & easier then this option is also available

How Do I Track An Order?

If you opted for the “Tracked” shipping service with your order, then you would have received a tracking number via email once your order has been shipped. All you need to do is follow the instructions within that email in order to track your parcel. If you are having problems with tracking then contact a member of our team!

Who should I to contact if I have any queries?

If you have queries relating to our website, an order or anything else which hasn’t been answered in the FAQ section then just hit contact us at the bottom of this page and send us an email! We aim to respond within 24hrs

How Can I Return a Product?

If for some reason you need to return a product back to us, then simply contact us via the link at the bottom of this page and we shall help you to the return of your item to our warehouse!